|Important Contact Information|
IMPORTANT CONTACT INFORMATION FOR
Bi-County Pediatrics, PC
Raymond P. Flowers, D.O.
Andrea C. Goings, M.D.
Our office offers several safe ways to address your medical concerns over the phone. Please follow these instructions for medical concerns prior to going to the Emergency Department.
For medical concerns during our office hours please:
1. Call the main office number and ask to speak to a medical assistant or nurse in charge of triage
2. Discuss your medical concern with the medical assistant or nurse
3. If you still have questions or concerns you may ask to speak to one of the pediatricians or nurse practitioners.
4. If sick visits are available and you would like to be seen, you may ask to be scheduled for an appointment that day.
5. If no sick visits are available, ask the triage staff or the pediatrician if it is safe to wait until tomorrow to be seen and schedule a sick visit for the next day.
For non-life threatening medical concerns after our office hours please
1. Call the answering service and leave a message. You may be contacted by the Children’s Healthcare of Atlanta nurse triage advice line or the on-call physician. You may also call the CHOA help line directly at 404-785-XXXX and speak with an on-call triage nurse. The advice given by the triage nurses is safe and may save you a trip to the Emergency Department. They can help you manage fevers, breathing problems, vomiting, diarrhea, and other common concerns. Follow the nurse’s recommendations.
2. If you are uncomfortable with the nurse’s recommendations or have more questions, ask them to page the pediatrician on-call for our office. Our policy is to return all after-hours pages within 30 minutes.If your child’s condition changes after you get advice from the nurse or doctor, please call the nurse triage line again to get further instructions.
3. If the nurse recommends seeing your pediatrician in the morning, please call our office between 8:45-9:30am to guarantee that you can get a same day sick visit.
Our sick visit policy is to schedule same day sick visits for all patients who call first thing in the morning. Calling as soon as the office opens makes it more likely that you will be seen on the same day.
Scope of Practice
Traumatic injuries such as deep cuts that need stitches or broken bones are not handled in our office and should be seen in the
You may also visit our website, www.bicountypediatrics.com. Click on “Health Topics” to access the